FREQUENTLY ASKED QUESTIONS
It is important to always read the label or product information carefully, and to verify the authenticity of the product, the expiration date and the packaging integrity before using it. Consult with your healthcare provider or pharmacist if you have any doubts or concerns.
The location where you can view your sales receipt will depend on how you made the purchase. Some common ways to view a sales receipt include:
- Online: If you made the purchase online, you should have received an email with a copy of the receipt. You can also log into your account on the website where you made the purchase and view your order history.
- In-store: If you made the purchase in a physical store, you should have received a paper copy of the receipt at the time of purchase. If you misplaced the physical copy, you can check with the store to see if they can provide you with a digital copy, or check with the credit card company where you used the card to purchase the item, they might have that information.
- Email: Some merchants will also email you a copy of your receipt. Check your email’s inbox and spam folder.
It’s always a good idea to keep a copy of your sales receipt for your records, in case you need to return or exchange the item or for warranty issues in the future.
The process for returning an healthcare item will depend on the retailer or manufacturer from where you purchased the item. Here are some general steps you can take to return an healthcare item:
- Check the return policy: Before attempting to return an healthcare item, check the retailer or manufacturer’s return policy to ensure that the item is eligible for return. Some healthcare items may have specific restrictions or requirements for returns.
- Gather your information: Have your sales receipt or order confirmation handy, as well as any other information that may be required for the return, such as the item’s packaging or instructions.
- Contact the retailer or manufacturer: Reach out to the retailer or manufacturer to initiate the return process. They may ask you to fill out a return form or provide other information. Follow their instructions and provide all the necessary information.
- Ship the item back: If you need to ship the item back, package it securely and include all paperwork, parts, and accessories. All products should be returned in good condition to ensure full credit.
- Wait for a refund or exchange: Once the retailer or manufacturer receives the item, they will process your return and issue a refund or exchange. The time frame for this process may vary depending on the retailer or manufacturer.
Please note that some healthcare items may have specific restrictions or requirements for returns, such as items that have been opened or used, or items that are no longer in their original packaging. It’s always a good idea to check the return policy and contact the retailer or manufacturer before attempting to return an healthcare item.
Whether an item that is currently out of stock will be restocked depends on the retailer or manufacturer.
If you are interested in purchasing an item that is currently out of stock, it may be best to check with the our team using contact us form directly to see if they have any plans to restock the item. You can also check the website, they might have an option to “notify me when back in stock”, by signing up to that, you will be informed by email when the item is restocked, so you can place an order. It’s also possible that the item is discontinued and will not be restocked.
You can check the shipping policy for the store you’re buying from, usually is available on the website, it should indicate the countries or regions where they can ship, as well as any shipping costs or delivery estimates. If you’re unsure about the shipping location, you can contact the customer service of the store, they will be able to assist you with the information you need, and also advise you if they can ship to your location or not.
